Delivery and Returns

Shipping

UK

Shipping costs are as follows:

£4.95 per order for delivery via Royal Mail in 3-5 days following dispatch.

Free shipping on orders over £150.00.

US

Shipping costs are as follows:

$9.95 per order for delivery via FedEx in 2-3 days following dispatch.

Free shipping on orders over $250.00.

SIGNATURE REQUIRED. (A signature will be required on delivery. This is mandatory and cannot be waived)

We are unable to deliver to PO box addresses in the US

AUSTRALIA

Shipping costs are as follows:

$25.00 (Australian $) per order for delivery via DHL.*

Free shipping on orders over $350.00.

We are unable to deliver to PO box addresses in Australia

NEW ZEALAND

Shipping costs are as follows:

$25.00 (New Zealand $) per order for delivery via DHL.*

Free shipping on orders over $350.00.

We are unable to deliver to PO box addresses in New Zealand

EU

Shipping costs are as follows:

€15.50 per order for delivery via DHL.*

Free shipping on orders over €225.00.

We are unable to deliver to PO box addresses in the EU

CANADIAN ORDERS

Shipping costs are as follows:

$21.00 (Canadian $) per order for delivery Royal Mail Airmail Post.*

Free shipping on orders over $300.00.

NOTE

*Subject to exchange rate fluctuations.

When will my order be dispatched?

We dispatch all orders as soon as possible. Providing stock is available, orders will be dispatched the following working day after receipt.

How will I know my order has been dispatched?

As soon as you have received your ‘Dispatch Confirmation’ email from us, you will know it has left our warehouse on this date.

Can I track my order?

Deliveries to the US can be tracked through FedEx. We will send you a tracking number with your ‘Despatch Confirmation’ email. FedEx should also send you an email with an estimated delivery date.

Once we have emailed you the tracking reference, should you wish to track your order, this can be done via http://www.fedex.com

When will you charge my card?

We will NOT charge your card until the order is ready for dispatch.

Can you deliver to a PO box address?

We are unable to deliver to PO boxes in the following territories: U.S.A., Australia, New Zealand and the E.U. due to restrictions from our shipping carriers.

Returns

We guarantee that if you are not entirely satisfied with your purchase and return the item concerned in a clean and re-saleable condition within 28 days of receipt, the cost of the item/s will be refunded.  All queries and complaints will be dealt with speedily.

UK and Overseas: 

Ehrman Kits Ltd. 
PO Box 358, 
Barnsley, 
Yorkshire, 
S75 1XT

USA only:

Ehrman Tapestry 
27 W Bank St
Petersburg
VA 23803-3213