Customer Service

At Ehrman Tapestry our goal is to deliver your purchase the quickest and most economical way possible.

How to order in the U.S.

For the best shopping experience we recommend ordering online from ehrmantapestry.com

To order through the post, please send your order form to:
Ehrman Tapestry
27 W Bank St
Petersburg VA 23803-3213

To order over the phone you can call us toll free 1-888-826-8600, Monday through Friday 9am – 5pm EST

Email: kits1@ehrmantapestry.com

A note to our U.S. customers: 

Please include credit information, cashiers check or personal check. We will need your billing address and, if applicable, a shipping address and telephone number

Federal Express cannot deliver to a P.O. Box, and they must obtain a signature in person upon delivery. Make checks payable to EHRMAN TAPESTRY.  

How to order in the U.K.

For the best shopping experience we recommend ordering online from ehrmantapestry.com

Call 01226-733366 for mail-order

To order through the post, please send your order form to:
Ehrman
P.O. Box 358
Barnsley
S75 1XT
U.K.

Email: ehrmanmailorder@btconnect.com

A note to our U.K. customers:

Please include credit information, cashiers cheque or personal cheque imprinted with street address. 

Make any cheques payable to EHRMAN KITS LTD. 

Shipping 

All orders are shipped directly from England.

Please click here for details of how we will ship to your location

Returns

Please click here to learn about our returns process

Ordering extra yarn

Ehrman Tapestry has increased the quantity of wool included in the kits for U.S. customers who prefer to use the basketweave stitch. However, if you should run short of wool for your kit, we will supply it. In the back of the instruction booklets included in every kit is a mail-in form which contains all of the information to order extra yarn.An online Yarn Order form is available, if necessary (Adobe Reader can be used to view and print out the Yarn Order form).

Please include the name of kit, colour number, number of strands needed and a piece of the wool (1-2″) attached. 
Ensure that a snippet of the wool is attached in order to match the various dye lots.  Enclose a stamped self addressed envelope for the yarn.

Stretching and finishing services

A stretching and making up service is available for your finished tapestries by mail order. For details and prices please click here