You may place your order over the telephone, via the post (cheque/postal order), or via our secure website using your credit or debit card. To provide the fastest possible service, your order is processed by the Ehrman Tapestry office in your region (UK, US, or EU).

To get your kits to you as quickly as possible, we fulfill orders through regional partners. Depending on where you are located, your payment may be processed by one of our dedicated regional entities.

• For US orders: You may see a charge from Atlantic Needlecraft Company.
• For EU orders: You may see a charge from Verachtert NV.
• For the UK and other regions: You will see a charge from Ehrman Kits Ltd. Rest assured, these are our authorized regional partners, and your payment is secure.

 We use specialized regional partners to ensure your kit arrives safely and efficiently:

• UK Orders: Delivered via Royal Mail.
• US Orders: Delivered via USPS (Atlantic Needlecraft Company).
• EU Orders: Delivered via DHL (Verachtert NV).
• Other International Orders: Delivered via Airmail or local courier services.

No. Any applicable duties or tariffs for US orders are included at checkout, and all paperwork is handled by our US partner, Atlantic Needlecraft Company. There are no additional charges on arrival.

The cost of the postage is per order so if you order multiple items the postage remains the same.

The cost of the postage includes postage, packing and insurance should your parcel go astray in transit.

The kit comes complete with a cotton canvas printed in full colour, enough wool to finish the design, a needle and instruction booklet and a full colour chart as an additional guide if required.

If you do experience a shortage of wool please refer to the inside back cover of the instruction booklet provided with your tapestry kit for details of how to obtain further supplies.

If the particular design is in stock then your order will be despatched the following business day, however, under extreme circumstances, i.e. at Sale times, we would ask you to allow extra time as stocks decrease rapidly during these periods.

If you are not entirely satisfied with your purchase and return the item in a clean and re-saleable condition within 28 days of receipt, the cost will be refunded. Please refer to our Delivery and Returns page for the correct return address for your region. If you are unsure where to send your return, please email customerservice@ehrmantapestry.com.

The gold metallic thread is a bit fragile and it is best to cut into a useable length of no more than 16 inches (40cms) which, when doubled for stitching, means that you are stitching with an 8 inch (20cm) strand. This will alleviate any fraying. The thread is doubled because it is thinner and needs to cover the canvas. The areas of the canvas to be stitched using the metallic thread are indicated by a bright yellow ink colour with the word GOLD alongside the colour square.

The needle is often stapled to the edge of the canvas in a tiny cellophane packet, or in some cases it is woven through the canvas in the vicinity of the colour strip. If you cannot find it check to see if it has fallen into the bottom of the bag.

In some of the designs, especially geometric and kits with borders, you need to ensure that the canvas is printed to enable you to stitch the straight lines properly. On occasion a canvas can slip during the printing process and the printing can be slightly off. If your canvas is more than 2 rows off let us know and we will issue a replacement. Registration is not an issue with many of the kits.

When kits are sold out and discontinued we do remove them from the website. Email us and we will check to see if we still have any stock remaining. Once a sale has run its course the kits are removed from the site in order to make room for other designs. New items are added often to the site so if you are searching for something keep checking!